FAQ
Frequently Asked Questions (FAQ) at Purified.cc
1. What types of furniture do you offer?
We offer a wide range of home furniture, including sofas, dining sets, chairs, beds, storage solutions, and outdoor furniture, all designed to enhance your living spaces.
2. Do you provide customization options for your furniture?
No! our products can not be customized. they are already mad in terms of fabric, color, and configuration to suit your unique style and space requirements.
3. What is your return policy?
We have a hassle-free return policy . If you're not satisfied with your purchase, you can return it within a specified period for a full refund or exchange, provided it's in its original condition.
4. How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information so you can easily monitor your delivery.
5. Do you offer assembly services?
Some of our products come with assembly instructions and tools. we Do not offer assembly services at the moment.
6. Is there a warranty on your furniture?
Yes, we offer warranties on many of our products. Please refer to the specific product details for warranty information.
7. Do you have physical store locations?
Currently, we operate online. This allows us to offer a wider selection and better prices. You can explore our full range on our website.
8. How can I contact customer service?
You can reach our customer service team via email, phone, or through our website's contact form. We're here to help!
9. Do you offer financing options?
Yes, we provide flexible financing options to help make your purchase easier. Check our website for more details.
10. Are your products eco-friendly?
We strive to source sustainable materials for many of our products. Look for eco-friendly labels in our product descriptions.
For any additional questions, feel free to reach out to us! We're here to help you create the home of your dreams.
Note: We would like to inform you that in some cases, you may be responsible for the shipping refund fees when returning items. Please review our return policy for further details and ensure all return instructions are followed to avoid any additional charges.
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Orders & Purchases
How do I cancel or edit an order?
How do I cancel or edit an order?
Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:
- Contact our customer service via email address, or Live Chat.
- Have your order number ready when contacting customer service.
- We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received
How can I track my order?
How can I track my order?
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
What if there is a problem with my order?
What if there is a problem with my order?
If there is an issue with your order, please contact our customer service team as soon as possible. You can reach us via email, phone, or through the contact form on our website. Provide your order number and a brief description of the problem so we can assist you quickly.
I didn't receive all off my order?
I didn't receive all off my order?
If part of your order is missing, please check the shipping confirmation email to see if the items were sent separately. If all items should have arrived together or if you have concerns, contact our customer service team with your order number. We’ll investigate and resolve the issue promptly.
Returns & Exchange
What is your returns policy?
What is your returns policy?
We offer a 30-day return policy for most products. Items must be in their original condition, unused, and with all packaging intact. Please refer to our Returns Policy page for more details on eligible products.
How do I initiate a return?
How do I initiate a return?
To start a return, contact our support team with your order number and reason for return. We’ll provide detailed instructions, including where to send your item.
Can I exchange an item instead of returning it?
Can I exchange an item instead of returning it?
Yes, exchanges are available for most products within 30 days of receipt. Simply let us know the item you’d like to exchange for, and we’ll guide you through the process.
How long does it take to process my return or exchange?
How long does it take to process my return or exchange?
Once we receive your returned item, processing typically takes 5-7 business days. Refunds will be issued to your original payment method, or the exchanged item will be shipped promptly.
Shipping & Tracking
How long does shipping take?
How long does shipping take?
Shipping typically takes 3-5 business days after your order is processed. In total, you can expect to receive your order within 7-10 business days. Delivery times may vary depending on your location and the shipping method chosen at checkout.
Do you offer expedited shipping?
Do you offer expedited shipping?
Yes, we offer expedited shipping options at checkout. Delivery times for these services are faster, typically within 1-3 business days after processing. Additional charges may apply.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
If your order hasn’t been processed yet, you can contact our support team to update your shipping address. Once the order is shipped, we’re unable to make changes.
