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Collezione di altoparlanti in edizione limitata!

FAQ

Frequently Asked Questions (FAQ) at Purified.cc

1. What types of furniture do you offer?
We offer a wide range of home furniture, including sofas, dining sets, chairs, beds, storage solutions, and outdoor furniture, all designed to enhance your living spaces.

2. Do you provide customization options for your furniture?
No! our products can not be customized. they are already mad in terms of fabric, color, and configuration to suit your unique style and space requirements.

3. What is your return policy?
We have a hassle-free return policy . If you're not satisfied with your purchase, you can return it within a specified period for a full refund or exchange, provided it's in its original condition.

4. How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information so you can easily monitor your delivery.

5. Do you offer assembly services?
Some of our products come with assembly instructions and tools. we Do not offer assembly services at the moment.

6. Is there a warranty on your furniture?
Yes, we offer warranties on many of our products. Please refer to the specific product details for warranty information.

7. Do you have physical store locations?
Currently, we operate online. This allows us to offer a wider selection and better prices. You can explore our full range on our website.

8. How can I contact customer service?
You can reach our customer service team via email, phone, or through our website's contact form. We're here to help!

9. Do you offer financing options?
Yes, we provide flexible financing options to help make your purchase easier. Check our website for more details.

10. Are your products eco-friendly?
We strive to source sustainable materials for many of our products. Look for eco-friendly labels in our product descriptions.

For any additional questions, feel free to reach out to us! We're here to help you create the home of your dreams.

Note: We would like to inform you that in some cases, you may be responsible for the shipping refund fees when returning items. Please review our return policy for further details and ensure all return instructions are followed to avoid any additional charges.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Orders & Purchases

How do I cancel or edit an order?

Unfortunately, we cannot cancel orders due to a change of mind. However, we understand that mistakes happen. If you need to edit your order information, such as the delivery address or contact number, please contact our customer service as soon as possible.
Here’s what you can do:

  • Contact our customer service via email address, or Live Chat.
  • Have your order number ready when contacting customer service.
  • We cannot guarantee changes to orders after 24 hours of placement. This is because orders may be processed once received

Returns & Exchange

Shipping & Tracking