Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. NOTE: creams and other liquid items are not eligible for return, please refer to the exception below. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at bestpurified@gmail.com .

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at bestpurified@gmail.com .

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, creams, flowers, liquid items or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 7 to 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at bestpurified@gmail.com.

Note: We would like to inform you that in some cases, you may be responsible for the shipping refund fees when returning items. Please review our return policy for further details and ensure all return instructions are followed to avoid any additional charges.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refund Policy for Countries Outside the EU

At Purified.cc, we want to ensure a smooth shopping experience for our international customers. Here's our refund policy for purchases made from countries outside the EU:

Refund Policy Details:

Eligibility for Refund :
- Items must be in their original condition, unused, and in the original packaging.
- Refund requests must be initiated within 30 days of receiving the product.
Return Process :
- To initiate a return, please contact our customer service team to obtain a Return Authorization (RA) number and return instructions.
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
Inspection and Processing :
- Once we receive the returned item, it will be inspected. Refunds will be processed within 5-10 business days after approval.
- Refunds will be issued to the original payment method used at the time of purchase.
Non-Refundable Items :
- Some items, such as custom or personalized products, may not be eligible for refunds. This will be clearly indicated in the product description.
Customs and Duties :
- Please note that any customs duties or taxes incurred on the original purchase are non-refundable.
Customer Service :
- For any questions or concerns regarding the refund process, please contact our customer service team. We're here to help!